While it has the Westin look it does not feel like...

While it has the Westin look it does not feel like a Westin.

The Valets were aloof no matter who was working. Never once did they attempt to open a door or offer to assist with luggage. Vehicles keys are left unattended, which was unnerving. We asked for one of the two vehicles by make and color that we checked for our room. Despite this, they brought the wrong one then told us we would have to wait while they helped an elderly couple load shopping bags into their vehicle.

The front desk was great except that we had requested a pack and play but were not informed they had none until after we got to the room. We were then told that they started with ten when they opened but they now only have two broken ones. We then asked for a rollaway and were told they would have to check. The room attendant was most helpful and very apologetic, she stated that she would work to ensure we were not charged for the rollaway.

The pool staff and Starbucks staff were also pleasant and helpful but nothing amazing.

The worst part was the amount of hair in the shower, in the towels, and on the duvet. I dried my face only to then find two long pieces of someone else s hair stuck to my beard and stubble. The pillowcases would also benefit from a round of bleach as they are more dingy than white.