It wasn't terrible, just very disappointing. I un...

It wasn't terrible, just very disappointing. I understand that traveling with Covid is a different experience but I just went to a Marriott property in Atlanta and the experience there was MUCH better than this Westin. First of all as a Gold Elite Bonvoy member I always get an upgrade when available because of my commitment to their brand, but not this time. They claimed the hotel was almost full but that was clearly not the case...not sure if they just didn't want to bother or what. It seemed like they stuck every single guest on the third floor, including all of the guests who brought their barking, yapping and howling dogs. I asked the desk if they didn't have some system of letting guests with dogs stay on one end of the property or one floor so they could enjoy each others yapping, howling and barking. But they said no, everyone gets to put up with it! And boy did they! I love animals, but I don't even want to sleep on a bed with my own dog shedding on it much less a stranger's dog(s) who stayed in my room before I did. It's disrespectful to guests who want to have a vacation from home, including the care and noise of their own pets to force them to endure this situation. Their ATM was broken which meant we couldn't tip some of their staff--I asked the desk if I could charge it to the room or get a few dollars advance from my room charge but they said sorry, no! The televisions were not smart TVs and they had very limited stations, no YouTube, Nexflix or Hulu options or even any good movie channels. I asked the front desk if they had any guides as to their station lineup or if the TV itself had a guide option and they said sorry, no! It rained a lot yesterday and it was a bummer to be stuck in the room with no options other than flipping the TV searching for a good movie unless we wanted to watch something on our phones! The pool was WAY too small for the amount of guests and the fitness room was closed (although some Marriotts allow a limited number of guests to use them but not this Westin as guest services were obviously not the object here). There were no coffee makers in the room but they did give a $2 per person credit to buy coffee at the Starbucks--which had HUGE lines every morning. Getting a cup meant at least a 20-30 minute wait in line with people, about half of them refusing to social distance or wear masks. They had one restaurant operating but again, long lines and no respect for the social distancing mask situation. We checked out this morning; last night the hotel dropped a flyer under our door to let us know all of their restaurant/coffee areas were closed as there were positive COVID tests for one or more of their employees. That included the Starbucks; hope I wasn't served by the one(s) that had it. Glad to be home...would not stay there again.