Beautiful holiday resort with (unused) potential. ...

Beautiful holiday resort with (unused) potential. Great location with amazing beaches and lovely scenery. Very nice gym / spa and plenty of sport activities.

SADLY we got trapped in the elevator 3 times during our one week stay (not longer than 5 minutes before somebody came to let us out). The staff who freed us from this temperamental elevator mentioned that it happens to him all the time as well. When this was mentioned to the receptionist upon our departure, the answer was that this happens in hotels all over the world and that she gets stuck in elevators all the time when traveling.
Sorry but that is just plain nonsense and no way to respond to customer feedback. Sure things like that can happen, but if an elevator in a 5 star resort is defect I expect it to be fixed or to be taken out of order so that the guests do not get trapped in a small dark space all the time.
Another minus was the very poor internet connectivity and the ongoing and annoying wind howling in some stormy nights due to isolation problems in the room (Also the water from rain came splashing into the room).
Our bill upon departure was not correct and included Spa treatment that we did not have (problem was fixed by removing the cost from our bill).
Our room smelled damp and moldy. After 4 days the ceiling in the bathroom showed moldy patches (propably just to be wiped away before the next guests arrive). Just luxury problems in a luxury resort? Not sure about that, the guests pay a significant amount of money for their stay. I would have expected more. Hope this additional feedback finds you well. Don't make any nonsense excuses just see this as a chance to improve.