Serenity Hospice & Palliative Care Review

I've worked at Serenity Hospice & Palliative Care for a little over 4 years as a Bereavement Coordinator. I started with Serenity as a volunteer in the Bereavement Department. It was there that I found a passion for hospice and for the elderly. I didn't know it yet, but hospice was to become a permanent fixture in my life.

I've met some amazingly talented and supportive people while working in this line of work. I can honestly say I work side by side with some of the best social workers, nurses, chaplains, doctors, CNA's, and office staff that I have ever had the pleasure of working with. I see them do amazing things for patients and families on a daily basis.

We are a team here, a real family. I like that I can depend on my co-workers to help me if I need an ear or a hand. I also like that everyone is willing to help when it is needed.

I'm stationed at the Central IPU in Phoenix and it's such an incredible environment to work in. Being able to be near patients and families as well as staff in a beautiful building makes coming to work everyday an easy task.

I've advanced my skills so much since working here. It is without a doubt one of those jobs where you learn something new everyday. Our CEO's willingness to let me do community outreach has allowed me pursue my passion for Alzheimer's research and education as well as reaching out in the community to provide grief counseling to those in need.

Doing this work inspired me to take my education further. I graduated from ASU with my graduate certification in Trauma and Bereavement and I'm not stopping there. I'm also going to go for a Masters' degree in counseling so I can continue to grow and advance in my field.

I am truly thankful I work a job that I love in an environment that I like to be in. Couldn't be happier to come to work everyday. Absolutely wonderful company to work for. If you need hospice care for your loved one, look no further. You'll be in good hands with Serenity.

They took good care of my uncle while on comfort care. The staff is professional and caring.

These folks where a gift from god. They held put hand throughout my fathers passing. There kindness and compassion was amazing. Their consistent communication throughout this process was so helpful. Thank you for all that you did.

Serenity Hospice has been spectacular. Our in-home hospice experience: reliable staff, on-time visits, same-day pharmacy delivery, as-long-as-necessary appointments, insightful suggestions for symptom management, and I could go on and on. My wife s medical issues are challenging: I m grateful to have Serenity Team s loving support.

As a business owner I know a review sheds light on the relationship between business and customer. After my unfortunate experience with Serenity Hospice in Sun City West, I felt it my duty to inform the public of my experience. I caution others from supporting this unorganized business. During the end of life of my father, Serenity failed to make it easy, pain free and a peaceful experience for our family.

The day prior to his admittance he was in extreme pain from terminal lung cancer. Serenity evaluated him at his home as a matter of protocol. The expectation was that when he arrived in the morning his pain medication would be ready to relieve his dire pain. When he arrived the next day the pain medication was not ready for a considerable time. Needless to say he had to suffer through this time until they got organized.

Serenity s building architecture and ambiance was cold and obtuse. While being expensively appointed with all the latest fashions, by a talented architect, it lacked a cheerfully warm feeling in place of some high brow institution of monolithic business. The chairs were fashionable but horribly uncomfortable. The patient beds were even more rapaciously dense - lacking any considerate comfort for my father. The whole color scheme was some sort of sad Dorian Gray sort of color scheme that was depressing at best.

Now that his pain was managed my father was released, but still under the care of Serenity. We were happy to move out. The elder transportation was scheduled form 3-4pm. The time came and went and no transfer. At 4:30 we asked them to call. 5:00 was our new time and then suddenly the transfer called saying they were stuck in traffic coming from Tempe! Tempe I questioned? 7:00pm was our new time. Frustrated, I loaded my father in my truck and drove him and my elderly mother all by myself. I could have hired a stretch limousine sooner.

He was moved into a beautiful assisted living facility where he could live out his final days in a more comfortable and homely environment. On his final day he was visited by a Serenity hospice nurse. The nurse ordered oxygen for dad at 10:30am because his breathing was labored. My mother and I arrived at around 1:00pm and no oxygen had arrived. We went to lunch and returned around 3pm and still no oxygen. I called upper management and let them have it! Well, it turns out that they were still using the same service company out of Tempe to deliver the oxygen, I was steamed! The oxygen arrived fifteen minutes latter special delivery from their local hospice. One would imagine that a company dealing in end of life would have more localized providers and a back up plan. Delivery from Tempe to Sun City West, Really?

In conclusion, Serenity s main failure is a lack of substance, planning and follow-through. If they focused on substance of care, over image of architecture, all would be better served. Dad passed that evening. He left at dusk on a full moon with a gentle breeze. God Bless Him

Go to Hospice of the Valley. You will not be disappointed.

This place is awesome and so are the Staff. All the Nurses that we have met here are kind and compassionate. They took great care of my Father.

My heartfelt thanks to the staff. The are all wonderful they kept my mother very comfortable during her final few weeks on earth. They were very gracious and considerate. The facility is very nice, my only real complaint is the chairs in the patient room we had were not very comfortable. The food they prepared was very good especially for institution food. I fully recommend this company to anyone in need of their services

The staff at Serenity Hospice are wonderful, particularly Dana, Anthony, Bob, Lenaye, Jennifer and everyone involved with my residents' care. We couldn't ask for a better team. Thank you for your compassionate care and attention. -Your Friends at Happy Together Assisted Living

I serviced their coffee station very nice people friendly staff

During my mothers year of dementia decline we worked with 2 other hospice companies. We found the right fit when we decided to go with Serenity. Nadine, June, Francis, and Valerie were fantastic! They made one of the most difficult times in my family s life bearable. We were treated with respect, care, and compassion. When compared to the other hospice options Serenity was by far the most knowledgeable about dementia, always professional and attentive. From the moment Serenity entered the picture they made us feel like we were family. The tremendous care reaches beyond the initial passing. I would recommend others take advantage of the bereavement counseling. Valeria is extremely helpful, compassionate, and creates a safe space to cope with the feelings associated with the loss of a loved one.