Great food, terribly trained staff. The staff are ...

Great food, terribly trained staff. The staff are slow, poorly trained, and the manager needs to get out on the floor and really instil a sense of care. Several tables around us waited an hour, we waited an hour and they forgot our sides. We had a nice young man who knew the menu VERY WELL, but couldn't organise a piss up in a vineyard. You need to check on orders, and if they are taking to long communicate to your customers about the wait. Why did I have to ask 2 different staff members about olives? Why did I have to follow up "our meals that are getting plated up now" 15 mins after? Why didn't you check the bill for the 3 double-ups and added side? Why didn't you check to see why we didn't get our sides? 3 staff, 3 opinions, it should have just been 1 waiter.
May I make an upselling suggestion, you're giving away free tastings around the corner, why can't you give out wine to angry disappointed customers?