Todd Melott

Review of Crown Chrysler Dodge Jeep Ram

Went to the dealership to buy a car and was lied t...

Went to the dealership to buy a car and was lied to by everyone in the dealership. I was told they transferred my car to another dealership even though they set up an appointment with me.
I was told that the car could be transferred back so my wife and I hung around the area waiting for the dealership to contact us whenever the car arrived. We waited for 2 hours and after no one called we decided to drive back to the dealership to see what was happening. Once we arrived we were informed that the car was in the process of being sold to someone else even though they "called" the dealership for the transfer 2 hours ago. We left the dealership pissed because we were lied to and no one even felt the need to call us to inform us the car was no longer available, nor did anyone apologize for their mistake. Our sales person avoided even speaking to us upon our return, the manager refused to come out of his office to address us and the finance manager who promised us that she would have the car transferred back kept walking away from us. The sales manager proceeded to blame everyone else for the mistake and took zero ownership.
My wife and I decided to drive to another dealership in Burlington and to our surprise the jeep transferred from Crown was sitting in the Burlington lot. We asked the manager if someone had bought the jeep and he told us NO. We asked if Crown had called earlier about a transfer and he told us they had called but he was not willing to transfer the vehicle back. So Crown lied straight to our faces and then refused to tell us where the car was located.
I will never buy a car from a dishonest dealership where everyone is willing to lie and make customers waste their day waiting for a car to be transferred even though they know it's not happening. If someone would have just called and apologized we would have been fine but no one felt the need to even do that. This is one of the most unprofessional dealerships that I have ever had to deal with.
Oh and when we did find the Jeep in Burlington we bought it immediately, so Crown lost a sale even though I contacted them weeks before the vehicle was on the lot informing them that I wanted to purchase the vehicle. Just blows my mind that they would transfer a vehicle that someone showed interest before it even hit their lot.