Jim Morgan

Review of Pain Management Center

The absolute most unprofessional, careless place I...

The absolute most unprofessional, careless place I have ever encountered in my entire life. Absolute incompetence in every possible way. I cannot even begin to describe the extreme level of incompetence and total indifference by their unprofessional and pathetic staff. They should be forcibly closed. The following "care" was provided to an 80 year old referred for a 3-10 day stay from Medical Center of Plano. Medication, walker, oxygen, and breathing treatments not provided as prescribed, and when the indifferent staff was alerted of the problems multiple times, the "nurse" simply shrugged her shoulders and informed us that we were "on our own". That literally happened. Was then given oxygen that would not reach the bathroom, when the 80 year old patient took off the oxygen to use the bathroom without a walker she nearly collapsed. HealthSouth then attempted to bully the patient into signing insurance and payment forms and would not address any concerns of the patient. Finally, family arrived and called a private ambulance to transfer the 80 year old patient back to Medical Center of Plano given the unbelievable and completely unacceptable treatment and incompetent, indifferent staff. When the private ambulance arrived, a third party private contractor who happened to be at HealthSouth at the time confirmed the entire situation and my account of events that took place. Every available avenue will be pursued to hold this organization accountable for it's treatment of this patient. Avoid at all costs.