Danette Howard Review of Alpine Bakery & Trattoria
The food is good, but not worth the totally rude a...
The food is good, but not worth the totally rude and condescending attitude of the staff. I've been going to Alpine bakery for years. Even before they moved, our office ALWAYS got our cakes and desserts for employee birthdays, and often ordered pizzas for lunch. Since they have opened the full restaurant, we've been there many times for lunch, and order lunch to go at least monthly, as well as still ordering our cakes there. The last time we ordered lunch, and as usual it if for 10-12 people, I had several orders of eggplant parmesan, and one with no egg. When they were packing the food, I noticed none of them were marked, and asked which one had no egg, as it is in between the layers, and you cannot tell by looking. They young man helping me asked the kitchen manager, who took all three orders to the counter at the kitchen, opened them, and with his hands poked at all of them until he found the one that did not have an egg in it. Really?!!!! He did not wash his hands, or put gloves on, and was literally picking apart the eggplant parmesan with his fingers. The young man helping me looked quite embarrassed and apologized. I told him I wanted them to re-make them, and he said he didn't blame me. As good as the food is, it makes you wonder what other unsanitary methods they practice. We have been going for years and the food is always good, so I gave them another chance, and we have gotten several cakes and ordered lunch once without incident until this weekend. I called Saturday to see if they had a particular cake for my dad and grandfathers birthday party on Sunday. They said they did, but could not hold it, I even offered to go ahead and pay for it. They said they couldn't do it, but that there should be no problem getting it the next day. I called the next day to make sure it was still there, told the girl I was on my way from Canton and again offered to pay over the phone. She said they had plenty, and there would be no problem when I got there. I arrived about 35 minutes later, asked for the cake and the girl said "we don't have any of those" I told her I had just called, even though I am quite sure she was the one I talked to, and she said she'd go look in back. She came back and 30 seconds later and said "nope, no cake". I told her I had just wasted over an hour driving there after being told they did have one and offering to pay for it in advance, she said " we don't hold cakes that aren't special order, have a nice day". No apology, no offering other resolution, just a very snide and obnoxious, "have a nice day" three times, basically saying they didn't want my business. Well, that's good, because I will NEVER go back, and none of our medical offices or doctors will be ordering either, as I am the one that does the ordering. There are plenty of places out there that treat their customers with dignity and respect. I would also like to add that I asked how much the large German chocolate cake was, and was told $79.00, which I could not justify for a small family party, however looking at their web site, it's actually $59.00. So not only are they rude and condescending, they also apparently employ liars and thieves. I can see by past reviews that I am not the only patron you have run off by your total lack of regard for the people you are supposed to be providing a service to. Eventually it will catch up to you.
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