I was recently gifted a Pecksniffs candle in a gla...

I was recently gifted a Pecksniffs candle in a glass container. Having ignited the candle over three consecutive evenings, I noticed the glass was blackening more each time it was relit and there was grey smoke emerging after the second usage. My husband and myself both have noticed a cough the last two evenings when the candle is lit obviously due to the smoke which is evident.
Yesterday I e.mailed Pecksniffs, and having no acknowledgement of my e.mail telephoned them today to be to be advised that my e.mail had been passed on to Head office. I aired my dissapointment that no response had been received to this very important issue and asked for head office number to speak with them. I called the number I had been given only to be answered by the same lady I had spoke to who had given me the Head office number. She said she must have given me the wrong number but perhaps I had pressed the wrong 'option' choice. ,,,,I gave up, but requested that she get a member of the appropriate team to call me over this issue and explain the toxic smoke inhalation we have experienced with our Rose and Peony candle. ,,,,,still waiting!
ABSOLUTELY DISGUSTING CUSTOMER SERVICE
I notice another lady has had issues with a candle from their range, whereby the glass shattered.