We pulled into the hotel after a day of skiing at ...

We pulled into the hotel after a day of skiing at Mt. Rose. We get to the desk, provide our reservation confirmation, and they tell me they can't find it in their computer. We wait at the front desk for an hour and a half while they search for it while my seven year old is going nuts. Finally, they find it and give us our room key. We ask them to compensate us for our time logged at the front desk and they say they'll give each of the two rooms I booked a $25 credit. We said great and went to our rooms. Checking out, they present me with a $25 bill for each room. I remind them of the credit. They go back to their back office and make me wait another 30 minutes at the front desk when checking out then tell me they've applied the credit against the bill. I just checked my credit card statement, and guess what I found.. A $25 bill for each room. Don't go here unless you just want to spend your time dealing with bullshit.