Bad Birthday Experience.. Well tonight was my birt...

Bad Birthday Experience.. Well tonight was my birthday and the family wanted to do dinner and a movie . We chose Chili's Aliso Viejo since we were gonna do the movie there....Bummer! :( I'll start by saying the server was good, and he delivered all food on time... BUT... I ordered the Rib Eye and it was sadly very thin, but worse than that, VERY overcooked :( I had ordered It medium and received very well done.

The person who delivered the steak asked me to cut it and check it. I showed them and it was clearly wrong, she offered to re cook another one but we had to make sure that we made our movie and told her we had no time to wait for another (no apology at all). I ate it but very unhappily. At one point after that the server came by to drop off more soda, I started to show him my overcooked leather... He quickly said "yes I heard that it was overcooked ", I said yes and showed him.... Then he just walked away saying I'll tell them ??? ..HUH?.. Tell who???, wait come back lol ... Nothing was done at all to make me feel better, he never mentioned it again... Nothing! .

I never complain, I was a server in fine dinning and bartender for many years. I would have never let a customer get a bad steak and do nothing at all, ever! Even just sending the manager over to apologize is something, guys and gals! .... that's why I'm writing this. When I say they did nothing I mean it, not even an apology :(... I guess they expected me to wait longer to have a correctly cooked steak re-done and the 4 of us to be late for our movie? .... Kinda like "if you can't wait because we screwed up and miss your movie, not our fault" I guess"??

After all this we also got stuck with some BS entertainment fee that I just read about on Google when we got home. We played ZERO games, nothing. My Fiance simply looked at the menu food items and payed the bill on their stupid little RIP OFF machine :(.... Happy Birthday me :(