Buy a click clack, the cover had a problem the you...

Buy a click clack, the cover had a problem the young woman of the after-sales service did not want to take it back from us reason we unpack it !!! how to notice if not unpack ??? she had another after-sales service on the phone, she didn't bother listening to her colleague until the end, she returned the phone to us. We also took out additional insurance for 39.