Sarah Findlay

Review of David Jones

Guys, you should NOT be selling designer bags if y...

Guys, you should NOT be selling designer bags if you accept scratched up and marked up bags back into stock. Today I bought a Chloe Tess bag in Large, Motty Grey. I stupidly didn't check it before leaving the store... I got home and it has a big scratch across the front of the bag and a crease mark, as though it's been used for a while. This is a $2600 handbag, David Jones!

I brought it back immediately, and the only other one in stock in your Elizabeth street store is in EVEN WORSE CONDITION. It had grubby little marks and what looked like coffee stains. Why on earth are you, firstly, accepting bags back that are in such terrible condition in the first place? And then secondly, placing them back into your inventory to try to sell to other customers?!

Now I have to wait for the most disinterested looking store manager in the world to check with Barangaroo to see if the only two other bags in stock in New South Wales are brand new. Let's hope they treat their stock and customers better than your Elizabeth Street store does.

After this experience, I will never buy another item from David Jones. These are luxury items that you're selling. You need to have higher standards in regards to the condition of the bag you're willing to accept back into stock.

NEVER AGAIN.

UPDATE: The Barangaroo store had 3 bags, all were in terrible condition. Only 5 bags in stock, in New South Wales, and all of them were damaged/stained/marked in some way.

They ended up checking with Bourke Street Mall, who had a new bag in stock. They shipped it to me. When it arrived, it wasn't in a box. They had shoved the bag in an express post bag, with only the dust bag and a flimsy bit of bubble wrap. Again, just appalling treatment of a designer bag. I should go straight to the vendor and let them know what kind of reputation DJs is giving their brand name.

Also, I've now had this bag in my possession for 2 months, and it's still in great condition, and I'm not exactly gentle with my bags. So I have NO IDEA how 5 bags in their inventory were so badly messed up.

It was just ridiculous. But if you're looking to spend $1k+ plus on a bag, do yourself a favour and skip David Jones. Sure, they sometimes have good sales and discounts, but the hassle to get good service and the quality you're paying for, just isn't there.