I have literally been put on hold for 9 hours and ...

I have literally been put on hold for 9 hours and 43 minutes yesterday.

Although it was record-high, and the company insists that they were having some techinal issues, which they should have notified the customers if it was true, this is quite routine.

You need to be extremely patient and relentless to get your call thru as their call center usually puts you on hold for an hour so without even telling you how much longer you would have to wait.

If you press 8 to leave your name and phone number for them to get back to you? Nope, it is not even working, you will be automatically disconnected the moment you hit that 8, don t try.

Worst call center experience ever in my entire life, and it convinces me that I should never buy this company s products.

To give you a tip, emailing is faster than call centre response, seriously