Before booking, I called to ask questions and was ...

Before booking, I called to ask questions and was treated as if I was a neucienc. I'm happy to say that once actually at the hotel, the customer service was very good.
I was excited to stay here having seen it my whole life in passing as I grew up in the area. Sadly I felt the hotel was very outdated, my bed had black hair on it ( I have short brown ) and the parking fee is outrageous for where the location is. It's not downtown Chicago, drop the parking to $10 not $34.
The television was huge,but not very good channel selection.
Upon arriving at the hotel after our event at around 11 pm, the hotel lobby was very loud and the bar patrons were sprawled out in the valet parking area with drinks in hand. Not very classy and where was security?

All in all I don't think I would rate this hotel 4 stars...I've worked in the hospitality industry most of my life and I've stayed at holliday inns that are better than this.

Also nobody ever asked if I was a rewards member....why not.

If you need to stay by the airport, I'd definitely check out other options, if you don't need to be near the airport, I wouldn't even look twice at this hotel again.