Broderick Shadbolt

Review of Airdrie Chrysler Dodge Jeep RA...

I purchased a vehicle from Airdrie Chrysler. I tra...

I purchased a vehicle from Airdrie Chrysler. I traded in my almost new vehicle as that vehicle was unable to tow a travel trailer. My criteria for a new vehicle was that I had more room and the ability to tow a trailer for my family. I was assured by Airdrie Chrysler that the vehicle I was purchasing was more than capable of doing this up to 6200 lbs. After purchasing the vehicle I then purchased a travel trailer. I then learned that the only way my vehicle was able to tow this weight was if it came with the factory tow package. I called Airdrie Chrysler and the assured me that this wasn't true and I could tow up to 6200lbs. I decided to call Chrysler Canada and they told me that my vehicle could NOT tow this weight and that multiple communications had gone out to dealers informing of this. I also called other dealer around the Calgary area and was instantly told of my vehicles limitations. I then went into Airdire Chrysler and spoke to Ryan Murdoch (sales manager). He informed me that Chrysler Canada and all these other dealerships did not know what they were talking about and that his dealership was the only one who had any expertise. I then proceeded to call 90 Chrysler dealerships across Canada and Airdire Chrysler was the only one who said my vehicle was capable of towing 6200lbs. I then contacted Ryan Murdoch again and his remedy was to get me into another new car with the factory tow package. So with higher payments and longer loan term for something that was not my fault. It appears that Airdrie Chrysler will say anything to get the sale then refuse to take responsibility when they get caught. I do not recommend this dealership and suggest that you purchase elsewhere. I will also add that I have photos of the original listing saying that the vehicle does tow up to 6200 lbs and also the emails and text messages confirming the vehicles towing capacity before I purchased it.