Sometimes we give a five star review not because ...

Sometimes we give a five star review not because the resort was perfect but because of the way the management dealt with its own imperfections. Hawk is just such an example. We had stayed here twice before and loved it. This last time we had some problems with the home we had rented. When we reported them to the management we were dealt with in a way that spoke volumes about the level of customer satisfaction that Hawk strives to achieve. Our concerns were dealt with graciously and very generously. We just couldn't have asked for or expected a more forthright and solicitous response. AMAZING! We HIGHLY RECOMMEND this wonderful resort where you are treated so well and with a sincere desire to make your stay as comfortable as possible. We look forward to our return trip. Many, many thanks!