Do no stay there!

Do no stay there!
My boyfriend and I had made a reservation at the hotel via phone...
Then we decided to confirm that the reservation was made since we didn't receive a confirmation. When we called to confirm, they couldn't find my boyfriend's name in the system, even though he spent about 30 minutes spelling his name numerous times and they still wouldn't find him in the system.
But they assured him the money will be refunded. Needless to say we ended up booking another hotel, as nobody wants to give their hard earned money to the incompetent people who don't even try to make an effort.

After a couple of weeks he found a charge from this hotel in his bank statement. They charged him for 'staying' at the hotel, even though we never stayed there.

After he called to that hotel to ask for money back the person assured my boyfriend that he would soon get a call back from the billing department of that hotel.
So of course he never got a call back, and then he called yet again. He told the whole story all over again, and they had no clue as to what he was referring to. The hotel associate was non-apologetic and so he asked to transfer him to the manager.When he was transferred he had to leave a voice mail, and so far we don't know how and when it's going to resolve.