Shanice Jenkins

Review of Larry H. Miller Volkswagen Avo...

Larry H. Miller Volkswagen is a very nice clean pl...

Larry H. Miller Volkswagen is a very nice clean place, however they have very dishonest people working for them. The salespeople are willing to do whatever it takes to get the deal done and benefit off of the commission. I originally had an appointment with Kelly at 7:00pm about 2-3 weeks ago, I show up for my appointment on time and the receptionist informs me that Kelly left for the day and left me with another sales person. The sales person she left me with told me I only had 3 options to choose from for a car based on my credit, I told him I did not want any of those options and then he went in the back and talked to his manager which told him I had another option. I was looking at the VW Passat Wolfsburg eddition and another sales person pops her head out the door and yells to my sales man that the vehicle is sold! I was immediately put off and he noticed and informed me that she was not supposed to do that and then gave me another option. I liked the option and decided to buy it, the sales people informed me that I was approved and there was nothing else I would need to do. Two days later I get a call from Steven in finance telling me to come in and sign my final documents and when I get there he tells me that there is nothing that I need to turn in the keys to the car bc no bank would approve the loan for me. I was furious bc over the phone he said I needed to sign the final loan docs and now it was another story and not to mention he blind sided me so me and my fiance had no way of getting home bc my fiance rhode in the car w/me leaving our other car at home, so my fiance asks how are we supposed to get home and Steve says to him however you need to by taxi, uber, whatever we need to do! I was so upset and defeated I just told my fiance lets walk home even though we live all the way in Goodyear! My fiance said no and Steve walks off then comes back about 10 minutes later and tells us the lot attendant will drive us back home in the car that they were taking back. I am very disappointed in this type of shady business practice and will NEVER shop at this location, what made matters worse is the fact that I was only car shopping bc my 2014 VW Jetta was totaled due to me being rear ended by a semi truck. Instead of Steven asking if I had a co-signer to help get the loan approved he just immediately assumed I did not and wanted to take the car back! I am in the process of purchasing a 2016 Passat from another location and will tell EVERY ONE I know to NOT shop at this shady location! These people are deplorable!!!!! Shop any VW location except this one!