The apartment we were staying in was dirty, since ...

The apartment we were staying in was dirty, since we entered it I saw bugs on the floor. The service was unacceptable because everything we kindly asked for was declined. At some point we felt shy to ask for anything. We asked for bigger woods for the fire place and we were given even less than expected. The cleaning was poor, because only clean towels were offered, no vacuuming and no new sheets. I do not recommend it at all and if possible book a different hotel. The only plus was the view and the size of the apartment.