Mark Tho

Review of Sofitel So Singapore | The Sin...

Resort is definitely 5 star but housekeeping servi...

Resort is definitely 5 star but housekeeping services fell short.

Requested upon booking for baby amenities (crib, sterilizer and bath tub) but was not provided. Bigger disappointment when was informed all will be in place prior to our arrival and again upon check in, to find out otherwise when we got to the room.

Housekeeping services also missed out on the used cups/utensils. Carpet had quite some stains too. Walked up to a housekeeping staff asking for more bottled water but staff just hurriedly walked off.

As a paid Accor Plus member, late check out was not offered as promised when requested. Didn't want to make a fuss then.

All in all, Accor Plus member discounts make this resort fairly reasonable in value but would consider other resorts instead if paying full rates on room and dining. And the positive was definitely the buffet spread at breakfast and dinner!

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