Its Me Me

Review of AT CROSS Company

A few years ago I had to send a pen into Cross for...

A few years ago I had to send a pen into Cross for warranty stuff. Dealing with some snotty little chick they have in their service department was a real drag, I do not expect to every buy another cross pen. Apparently she thinks it is her place to discipline customers when they expect top notch service from what used to be a top notch company. I am not sure if the Cross granddaughter is running the company, but I would hope she learned better than this at Bryant College? A real shame.