I had a nice experience purchasing the car, but un...

I had a nice experience purchasing the car, but unfortunately were conned into purchasing the service agreement. We have attempted to use the service department on multiple occasions, and their customer service is the worst I ve ever encountered. They don t care about your contract, your circumstances, they don t care that you paid additional money for these services, and they will make disparaging comments in their system about you. I literally saw how they made comments about me in their system in all caps and lied about advice given to me. As of right now they have told me they are not able to help me fix my car even though I have a VIP service contract with them. You cannot make an appt for an oil change, you have to drop it off and come back 4-6 hours later...even with an appt. Today after my experience I asked to speak with a manager, the associate was the one that came back to the phone to convey they weren t able to help me, that I could email the GM for a solution.. When I asked why the manager didn t come to the phone, was I not important enough for him to deal with, the associate replied with I m sorry I m just the messenger. Buyer beware! Do not say you weren t warned.