My husband and I stayed at this hotel between July...

My husband and I stayed at this hotel between July 1-2, 2017. Our room was reasonably priced and clean. Annie, the front desk clerk who checked us in and out was professional and friendly. The bellboy, however, (a slender man who appeared to be of South Asian descent) was very rude. When my husband kindly told him that we will manage carrying our luggage by ourself he refused to let us and said that only he is authorized to push to the luggage cart. We complied and let him do his job but given his attitude, we did not tip him. The next morning, upon our checkout, we discovered a huge crack on the windshield of our car. To make matters worse, when this was addressed with Francisco (the parking attendant) he advised us that there is nothing we can do as it was a Sunday and there was no manager on site to complete a incident report. He made absolutely no effort to document the incident nor did he provide us with any means for filing a complaint ourselves. He took a few pictures of the damage and claimed that he will "talk to his manager about it" and advised us to return the following day despite being told we do not live in USA and coming back is not an option.
The following day, we managed to get in touch with Oscar, the manager, who had the nerve to tell my husband the car was damaged PRIOR to being checked in by the valet. He stated 'You must have hit a rock or something'. This was not only insulting but a complete disregard for our property and claim. My husband reminded Oscar that while we understand that minor scratches and bumps are a possibility when a vehicle is left with Valet, INTENTIONAL DAMAGE, that resembles a punch to a windshield resulting in a long crack is another story. Oscar then insulted us some more and told us that we will have to return to the hotel and address the issue in person with the owner. He claims that Francisco did not share any pictures with him and asserted that the hotel will not be held be responsible anyway. At one point during the conversation, we overheard Oscar speaking with other staff stating 'Everyday is something new', leading us to believe we may not have been the first to have this type of experience. And while we have no proof that the slender bell boy who we didn't tip is responsible for the damage to the car, we can't help but wonder if this is the reason why it happen. Up until this experience, we would have been happy to return to the Shoreham, but after the treatment we received following this incident, we will not be returning and would like to remind all visitors to be extra cautious before checking their vehicles with valet and to also be very very careful to tip EVERYONE, even if they are rude because not doing so may result in an experience similar to ours, if not worse!!