Helen Stevenson

Review of BES Utilities

AVOID LIKE THE PLAGUE!!

AVOID LIKE THE PLAGUE!!

They do not take direct debits out when they are supposed to, then charge you a 'non direct debit rate' which is more than TREBLE your agreed rate. Even if you independently pay yourself every month so you don't get behind with payment.

They lie and say you haven't got a direct debit set-up even when you have proof from the bank that it is in place and they have made no attempts to use it.

They send emails threatening a disconnection agent visit in 48hrs of the email but send the email 3 days after the date on the notice. THEN immediately start proceedings.

You will waste so much of your time and money stuck on the phone complaining at their poor service (at 7p per minute (half of which will be on hold!))

It won't let me give 0 stars. If this was the last energy company in the land, get solar, learn how to make fire, get a wind turbine! They are cowboys who only just work inside the law!!!!