ID205022

ID205022
Edit- I got a response from the owner, they told me they were very sorry and a member of management would be in contact with me very soon . THAT WAS THREE DAYS AGO! Heard absolutely nothing. I even wasted 30 mins trying to contact them. Still don t have my refund. AVOID THIS SHAM OF A COMPANY.

I d give 0 stars if I could. Avoid this company at all cost. Wish I did a bit of research first.
Ordered a refurbished phone, changed my mind a day later. I cancelled it and got an email confirming that my order had been cancelled and I d receive a refund in 10-14 days. 2 days later I get an email saying sorry they couldn t cancel my order and it s being dispatched today. I refused delivery of the device and it got sent back, unopened and in the original condition they sent it in.
Called them up to sort this out and they told me they needed to receive the device before they could release any refund. But first their technicians needed to assess the phone (even though I didn t even touch it) and that would take 5-7 days. Then when it is given the all clear by the technicians it would take 10-14 days for me to receive a refund. I was not happy with this.
Not only did I have to try and call more than 20 times just to speak to someone, when I did, they didn t care and were not willing to accept that their company had sent the device by mistake and made no attempt to rectify the problem. I have chased this refund for days being told there is nothing they can do to get my refund back to me in the initial allotted time. They were quick to take my money, that s about all that is quick about this company. I don t understand why this company can create this issue and then hold my money til they feel like returning it. I m not even sure it was an honest mistake, seems to me like it could have happened before. Poor customer service. Poor everything. The manager, came across like they wanted to help fix this problem, but in actual fact did nothing.
Save yourself time and money and shop elsewhere.