So i ordered a phone back in march waited over a m...

So i ordered a phone back in march waited over a month and still no phone. So then i asked for a full refund as it took ages, now with the same thing with a refund getting the same email over and over again to the point i think that they have a response on replay. Its now been over the 14 working days for which i get told that i would receive this refund, its becoming a joke now quick enough to take my money but slow to give me my money back. I have 2 small kids and the amount is owed is quiet alot. I really am getting very peeved off to be quiet honest. How does it take over 14 days to press a button to give me my money back that is owed to me............i would like the money in my account by tomorrow evening!!