I booked a disability room and didn't get it, I wa...

I booked a disability room and didn't get it, I was put in a junior room which was small and not suitable for a person with a disability. Who messed up the booking I don't know but someone did. Also there tram/shuttle bus because of my disability I could not get on the tram/ shuttle but I was forced to get on it and because of this I lost my balance and went down on my left leg which was grazed badly. The next minute the driver was pushing me on because of all this my holiday was ruined and I had to stay in my room with my leg up, every 2nd or 3rd day I was at the nurses station getting it dressed, also the leg got infected and the doctor gave me antibiotics, this cost a lot of money for the doctor and tablets.
Also for a Hilton Resort/Hotel the standard was very poor, the rooms were not cleaned properly, the wash basin had big cracks in it, these should be replaced as it was disgusting and unhygienic.
In future I would think twice about staying at a Hilton Hotel if this is what they are like.