J Lee

Review of Brandy Melville Canada

Really bad return policy. No refunds; only exchan...

Really bad return policy. No refunds; only exchange or store credit, and this must be done within 14 days. Terrible! Was in store today and staff was asked about extended Christmas return policy, was told there was none.

Only one location in Ontario and no online shopping option. Have to go to Toronto and stand in line for +++ time to shop at store. Waited over 1.5h to get in store in really bad weather (lined-up 45min before opening) and was told they were enforcing a 15min time limit for shopping bc of the number of ppl in line. Was v upset bc I waited +++ time in line, in extremely bad weather, and needed to time to figure out Christmas gifts, esp bc there is no refund and didn't want to have to get store credit.

They have website, but no shipping to Canada and not reflective of what's carried in store.

Don't like how Brandy's created this "demand" by only have one location and no online shopping option. Return policy is horrible - trying to keep your money at all costs, definitely not customer friendly. Not looking forward to doing a return, makes my blood boil, will have to stand in that ridiculously long line again just to get a store credit. Shame on you Brandy!

In terms of the clothes, they are cute and not overly inappropriate. Good for girls in tweens - early teens; girls who have outgrown gap, but too small or young to wear women's clothing. They are meant to fit one body type and have only one size for each article of clothing, e.g. for fitted shirts, it only comes in small; for sweaters that are meant to fit baggy, only comes in large size.

In terms of price, it's reasonable. Not cheap, but not ridiculously expensive; somewhere in the middle. For example, shirts (short or long) run somewhere between $25-30, crewneck sweatshirts are around ~$50. The material is thick and good quality.