Michelle Donovan

Review of Town Motors Audi

I typically do not write reviews but feel this exp...

I typically do not write reviews but feel this experience is warranted. I've been searching for a luxury car for months now. Testing driving all different brands and narrowed it down to Audi. I further researched different dealership and Town Audi came up high on the list in the tri-state. From the moment I arrived to the moment I drove off with my new car the experience has been more than I expected. However, I will say we had some hiccups in between. The car I was looking to purchase and pick up was a pre-owned in phenomenal shape. The perfect car for me. On the day I was about to pick it up, I received a call from Howard (manager) that the car was in a little accident. As you can imagine, I was extremely disappointed. They of course offered to repair the car and provide me with a "loaner" till the repair was complete. Naturally, I declined as the car I was intending to purchase was in good condition no prior accidents. Sensing my disappointment, Howard and Vernedra did everything possible to "make things right". They searched high and low and to my surprise found the exact same car from a different dealership. Long story short, not only did they find me my perfect car, but a brand new car for roughly the same price. There are so many different ways this relationship could have gone but they came through and did the "right thing". If you want to work with a trusting sales team please see Howard and Vernedra. Thank you Audi!