Just in the process of writing a long complaint le...

Just in the process of writing a long complaint letter again for my parents regarding their New year break at the Waterside Hotel Peterhead. David Urquart while happy to cash in on the pensioner pound have shown a complete disregard for their client group. What hotels in this day and age ration food because they do not have enough to cater for their guests?? No working shower in the room, requested ground floor due to walking difficulties so placed in an annex seperate from the main hotel? Coach driver missed cut off for scheduled comfort stop so took them to a trucker stop with less than basic facilities Eugh!!! Did not pre arrange their stop a Dobbies in Perth who subsequently were unable to cater for them so taken to and dropped off on the outskirts of Perth town and left to walk into the town for refreshments only to find the sister coach parked sensibly in town ???? My parents have booked with Urquart for years however in 2015 they have found to their dismay this company is not one they recognise any more and while they were prepared after a bad experience in August to give them the benefit of the doubt on the basis that up till then they were always treated fairly, courteously and well looked after only to find to their cost this is no longer a given with this company.