Ben Vajraca

Review of ICS Computers

Came into the Microcenter to get my computer built...

Came into the Microcenter to get my computer built and diagnosed. I was told I would get a call on my diagnosis in 2-3 days. After about a week waiting for a call I did it myself I was then told my diagnosis and then told I would be called or emailed soon to how we would handle the computer being built. Once again I received no cal or email and after about five days I called and was told to hold by the automatic system which would then promptly hang me up. This would happen everyday I called for the next 3 days until I got connected to someone who told me they would call me back shortly and then hung up on me.I never got a call back. I ultimately decided just to take the computer back as dealing with them just wasn't worth it. The day I picked it up I also had to buy a new motherboard, I asked one of the representatives if they had this model showing showing the box it came in as reference I was told "No" however after looking for it on my own for what felt less then a minute I found it. When I told the representative he just said I guess we do.

Overall Microcenter has given me the worst customer service I have ever received and that coming from someone who deals with Comcast on a regular basis. From reading the past reviews not it doesn't seem like things are changing anytime soon. Do not reccomend