It took over 4 hours to trade in our car and buy a...

It took over 4 hours to trade in our car and buy a van. We specifically asked not to have additional hard inquiries on our credit, since that had been done prior to our arrival. We discovered later that several inquiries had been added. After purchasing the less than 3 year old van, a plastic part fell off on the way home from the dealership. When they scheduled to "certify" the vehicle, we were told the part would be replaced. Ultimately they put some screws through the same plastic part. Our salesperson worked hard to help us make a deal, but that should be expected. Hopefully service in the future will provide a better experience.