kassandra gilbert

Review of Austin Vet Care at Central Par...

This clinic is so very kind and supportive. We jus...

This clinic is so very kind and supportive. We just moved to the city and my sweet baby girl of 14 years got sick. I brought her in and unfortunately she was not going to get better and I had to make the hardest decision of my life. They told me to take my time and we stayed there for at least 5 hours if not more. We had never been there and had never spent any significant amount of money there but they still treated us like old friends. There was no rush, just patience and kindness as they explained over and over again that I was making the right choice because I had to keep asking. They helped me figure out my financial situation and even suggested looking into third party crematory services instead of shoving theirs down my throat or being upset about not using theirs. They were so sweet and gentle with my dog, letting her take her time to get up and were not forceful or trying to drag her out when she was reluctant to get up. They let me take her on one last walk and even made a suggestion as to where to go. I noticed it was getting busy at one point but they never made us feel rushed at any time at all and were always right there when we needed them for any reason as if we were the only ones there. They gave us blankets to lay on so we could snuggle for the last time and lots of treats and tissues. I don't remember the name of the tech that helped us because I was very emotional but she even clipped some of my baby's hair for me to take home. They were all so nice and reassuring and loving and made our last moments together very comfortable and sweet. We were so fortunate to end up in such good hands in a last minute crisis situation since I hadn't had time to research vets and was more/less at the mercy of whoever was open at the time. I will definitely be using them as my other dogs regular vet and would highly recommend them to anyone looking for a vet that will have their pet's best interest at heart