Amy

Review of Reis Nichols

A ring was purchased from this store a while back ...

A ring was purchased from this store a while back and I reached out for a copy of the diamond certificate. I was made to send in copies of docs via email to Tim, the Sales Manager. Tim responded via email that it would take 3-4 weeks and cost me $30. I emailed Tim back a few times asking best way to pay and checked in for status updates with zero response over the course of a month. I called the store a week or so ago and left a voicemail with no call back. Finally, I called in again and got someone else, I told my story all over again, and sent another email to another person. She never called me back. After multiple attempts to get information without response or follow-up from this store, I contacted Forevermark myself. Forevermark emailed me the certificate in 10 minutes with nothing but the serial number, and for free. I m appalled at the customer service demonstrated by Reis. It s unacceptable. So, if you need your diamond cert, just go around them and contact Forevermark yourself. I definitely wouldn t send anyone here to purchase anything based on this experience alone.