Final stay of bun tour Imperatore in October 2020,...

Final stay of bun tour Imperatore in October 2020, no organization x check-in arrived, arrived in the room we are greeted by a nauseating smell, dirty bathroom bedspread all stained sheets with hair we do to call the reception telephone broken air conditioning not working, after several and insistent complaints poorly clean the room and change the sheets. Breakfast is served in a small room. Without any foresight he covid all anmassati. The director to apologize gives us 2 nights with expiration on 31/03/2021, now due to covid I send an email to ask for an extension ... of the voucher. Which of course is denied