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Review of Hilton Carson/Doubletree

Worst hilton we've ever experienced. We had to che...

Worst hilton we've ever experienced. We had to check out after one night and change hotels. They were allowing a biker group/gang staying at the hotel to drink alcohol in the parking lot, play loud music, rev motorcycles and get extremely rowdy until well past 2am. There was no hotel employee at the front desk during this time at all to complain to either. When we called the front desk in the morning, the staff was so unhelpful and refused to refund our reservation or change our room, saying there was no manager on site at the hotel at the time to help us with our issue. We had to call hilton corporate to complain. Hilton Corporate was appalled and tried to call this property directly about the problem, but kept getting hung up on by the individuals working at the front desk. Our shower in our bathroom also was so poorly maintained that the showerhead only pointed outwards and flooded the entire floor of the bathroom even if you used it for five minutes. There was actually trash laying all over the floor on the third floor near the elevators still at 1030 am- no employee from the hotel had bothered to pick it up. I don't know what kind of person is running this hotel, but it's not even close to what you would expect from a hilton property. Dont stay here!