Susan Greenwald

Review of AT CROSS Company

I have been trying to reach someone at this Compan...

I have been trying to reach someone at this Company for 4 days now. I have called every number available and have been placed on hold thru a voice message forever. I have e-mailed with no response. I finally reached out to someone in the UK who e-mailed me back and said he would look into what is going on. I am awaiting his response. Before placing an order I had some questions. Finally decided to place the order without getting my questions answered. I have not received an e-mail confirmation and do not know if I will get these pens for Christmas. Still waiting to hear back from Steve in the UK. I am so disappointed with this Company and hope no one else is having this problem. I also, have left numerous messages, my name, phone # and no one has called or e-mailed me. After about 10 days of trying, I finally called the retail # and to my surprise, Mia Ramirez picked up and was so helpful with my order and answering all my questions. Very grateful to her for all her help. I give her five stars. Thanks Mia!!!