I would like to start by saying how much I actuall...

I would like to start by saying how much I actually like the system. The software is really easy to use. Users can be added and removed quite easily, push notifications can be adjusted to your needs, among many other things. The system just works. My issue is the salesman and his lack of clarity, transparency, and respect. I've had at&t digital life for three years now and when he found out he said they would replace my system for free matching then upgrading my system. I got digital life the same way, I was put on a two year contract and all equipment and installation was free. My monthly bill was always the same, it never changed once. As soon as I said I would try Vivint out, that's when it was revealed to me that almost half of my monthly bill would be to pay for the equipment, doesn't sound free to me. I was quoted $77 and it ended at $82 and change. He told me that with every upgrade I wanted he would need a reference (a phone number) but in reality he would add a few dollars to my monthly bill. If your equipment isn't free then don't say it is. He told me that after our contract ended it would drop to $50 a month. I asked how long our contract would be and he said 3-5 years, as far as contracts go that's a huge difference. I still don't know how long it would be. Since it was a high pressure approach, even though he kept reassuring me it wasn't, I asked him what the trial period was and he replied a week, with some uncertainty. Turns out it's only three days. I mainly asked that question because I normally take my time to weigh my options before fully committing. So I was interested but I had plans with my family that night and I let him know this but instead of respecting my plans he set up the install for that night. This meant that not only did we not do what we had planned but we had someone from Vivint in our house from the moment I came home 6:30 until 10:30 at night. Not very neighborly considering my son had school the next day. The installers were awesome, Jessica and Jeff did a great job. I decided to cancel the subscription, it was a tough decision because as I said the system is actually quite good but the lack of respect and lies just digs at me. Side note: he never asked me for the references.