We were told where to park and found it with ease....

We were told where to park and found it with ease. We were told to "take the elevators to the pool" but not what floor. The lobby was easy to find and we were properly directed to the pool with ease, but upon reaching the pool; we were informed we could not enter without a wristband and had to go back up to the lobby to get one at the front desk. Normally, this wouldn't be an issue but I had 3 kids in tow by myself. We got our wristbands and had zero issues from there. My daughter participated in their weekend mermaid class. She loved it. The staff were very courteous and friendly to me and my other 2 children who were waiting pool side. The pool area looked amazing with a splash pad, hot tub and several different pools to swim in. I have never stayed at the Phoenician but look forward to a 'staycation' to fully experience the entire facility!