Really unhappy with process of purchasing gift car...

Really unhappy with process of purchasing gift cards. Got double charged and RWB not helpful and not owning up to their mistake, now going through credit card company to file a complaint. Laissez fare attitude of staff when purchasing further augmented by someone who seemed to not care when I inquired about the double charge. Archaic gift card system where you have to purchase in person and no way to redeem unless you go in person. Overall unprofessional and unsatisfactory.