I lost my passport during a connecting flight from...

I lost my passport during a connecting flight from Isle of Man to London and had another flight to catch for returning back to India the same day in the evening. I was horrified for what might happen as I didn t have any stay options and my Visa was about to expire in 24 hours.

I called the emergency helpline number of the public relations department and a gentleman there took on my case. He was a very calm and supportive individual who calmed me down and laid out the next steps very clearly for me with the time they will take in order for me to be able to make my flight for the evening.

While he suggested where I could get pictures clicked and get all paperwork printed, he notified the passport officers at the high commission about my case and had the case ready for when I arrived at the embassy.

The staff inside at the passport office was super helpful again and processed everything at lightning speeds.

Just because of his calm and composure and clear guidelines I was able to get a brand new passport within 3 hours and now am heading home !

I can not thank the Indian High Commission enough for helping me out and feel very proud of being an Indian. Kudos !