Amanda See

Review of Philip Shaw Wines

Great wines but we had such an awful experience at...

Great wines but we had such an awful experience at this winery. The server dropped wine on many of us and didnt really give us much detail about the wines.

As a group who had paid upfront for a tour we were told all tasting were included by our driver. I have no issue paying for a tasting on top of this but it was the way we were told about it that bothered me. We didnt know it wasnt included, and as someone who works in customer service and management, there are ways to deal with these situations in a more professional friendly manner. Even when we did make payment, the comments and manner were rude and unprofessional.