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I purchase a lifetime oil change contract in 2007....

I purchase a lifetime oil change contract in 2007. Granted I've owned my vehicle for 11 years and 152,000 miles, however when I went to the dealership this week to get my oil changed they demanded to see my original contract and a purple key fob to change the oil. I don't recall ever having a purple key fob and have never been asked for this item in the past 11 years of free oil changes. As you choose to buy a service contract from this dealership please be mindful that lifetime does not actually mean lifetime it just means as long as they want to deal with it. I am still alive and I still own the vehicle. Lone Star Toyota won't be getting any of my business for my lifetime.

These guys are criminals. Their computer shows a history of changing my oil for free for 11 years and now the new owner decides not to honor the program. I reached out to Rene Isip the previous owner personally and he agreed they should honor the program.

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