Tresa Cervantez

Review of germain toyota

They got me! They Work so hard to make you there c...

They got me! They Work so hard to make you there customer and say if you need anything to let them know...but when you call them they treat you like dirt! Here's a lil about my experience Mr. Tom lombardo was my salesman sold me a Rav4 off the showroom floor with out allowing me to test drive it...cuz we made the deal around 530 or 6 on a sat. and they close at 7 so they clean the car up , finance pulled me back and long behold I bought a car I never test drove..SOO I pull it off the car lot and the tire indicator turns on and its shaking so we assumed that it was cuz it was cold and the car had been sitting on the showroom floor.. like mr. Lombardo said was the reason another car was shaking when I test drove it..so we let it go thinking it would get better and following week was Thanksgiving week and went out of town.. because this is my only car I had... I had no choice but to take it..so today I call to make an appointment for my tire indicator light and shaking to be checked out...and the lady tells me they will have to do a diagnostic test and it would be approximately $80 I said I just bought this car on the 17th and it's got 2yr maintenance free or 25,000miles and its brand new why do I have to pay anything!?? The girl seemed as though she didnt know anything! Said it wasn't covered under warranty blah blah blah.. So I called Tom lombardo thinking he would help the situation but he sure didn't!! He talked to me like dirt! Made me feel like it was my fault saying " how many miles did you drive with the light on!?" "When a light turns on you check what's wrong right away!" "If you noticed these things when you pulled off you should of called me right away!" They were closed he was leaving...sunday they are closed! Nothing I said was right kept blaming me...saying if you hit a pothole, curbside that's was can make it vibrate blah blah blah...on and on not helping the situation at all!! So instead of dealing with Germain I called byers toyota in Delaware 45 mins from where I live and explain the situation and how I was treated and they made me an appointment right away got me in and out in 25 mins...had a great experience at byers treated me with manners and respect and never asked questions just took care of the issue! Don't do business with germain toyota go to Byers Toyota!! They have true customer service and alot better waiting area!!