Adeline Rahadian

Review of Beverton Honda

Back in October 2015, we had our Honda Insight ser...

Back in October 2015, we had our Honda Insight serviced at Beaverton Honda and the technician inspected and 'failed' our 2 tires and recommended them replaced. The tires are rated 85K miles and we bought them about 2.5 yrs ago and had them rotated on schedule; so I was shocked that after having driven 38K with these tires - they needed to be replaced.

I talked to a customer service guy who helped me that day about the tires, and he said he could not do anything since the guy who sold me the tires 2.5 years ago no longer worked there. I told him, the guy who sold me the tires was not responsible, but Beaverton Honda IS - for selling me bad quality tires! I then talked to the manager, his name is Matt.
He checked the tires and they were between 3 and 4 ( tire thread gauge )
and he suggested me to come back in January to again measure the tires, because the warranty kicks in at 2 32" - ( Beaverton Honda automatically 'fails' tires at 3 ).

I came back on January 8, 2016 and Matt checked the tires thread again; he said he would call the tire manufacturer if it was possible to have them replaced ( prorated ) and call me back - HE NEVER DID!

I called Beaverton Honda on January 14 ( 2x ), January 18 ( 2x ), January 19 ( 2x ), January 20 ( 2x ), January 21 (2x ), and January 26 (1x ). I left messages on his voicemail, I talked to people in service department who said they would let Matt know - but until today ( January 27 ), he did not even bother to return my calls. Matt practically ignored my calls, and I believe Beaverton Honda sold me bad cheap tires and will take no responsibility. Bad customer service!