This hotel is old and aged, very worn. Rooms are n...

This hotel is old and aged, very worn. Rooms are not so well maintained.

On the first day of check in. The room is located at block 6, which is the furthest end, so it took me 8 to 10 mins to walk to the room. Upon entering the room, OMG! The toilet is so dirty, full of algaes. Despite my request of a non smoking room, I got a smoking room.

I then went back to the counter to change room. A man in a very rude and unfriendly manner told: "CANNOT CHANGE ROOM. TODAY IS FULL, COME BACK TOMORROW MORNING". I then requested him to make a request in the system of my intention to change room. He replied again, "COME TOMORROW". I said "tomorrow someone may snatched up my preferred room, therefore it is timely to put this request in the system. He replied again, "I CANT TELL IF SOMEONE WERE TO EXTEND THEIR STAYS, YOU CANNOT REQUEST NOW, COME TOMORROW MORNING." I then showed him the dirty photos i have taken, and insisted him to put this request in the system. He did it very reluctantly. Well, not sure he did it because I could not verify it.

The next day morning, I packed everything. I went to the counter again to do my room change. It was another man. AGAIN, i had the same rude treatment from him and denied a room change. After showing him the dirty photos, he said no room was available then but my room would be changed when I return back to the hotel in the evening.

So I went out for my day tours. When I came back, the room has not been changed. I then asked the counter man, another man why it was not done as requested? he said again "CANNOT CHANGE". I then showed him the horrible photos I have taken in the room then only he escalated to the manager and finally I got a room change after so many rounds of requests in 30 hours.

Overall, the service by the front desk is bad, RUDE and not customer oriented. On the other hand the rooms are old and aged, and worn, and badly maintained. I will not return to this hotel again.