So many broken processes, leaving frustrated custo...

So many broken processes, leaving frustrated customers and a uneven amount of pressure on telephone support.

I'd ordered items marked as in stock, less than 30 minutes later I had an email saying items could not be fulfilled, so i followed ebuyers documented proceedure in raising an enote, payment was taken the next day, the enote ignored?, i called up and explained that the initial failure to fulfill stated that because items where missing they would wait two weeks and expire the order, this also didnt happen, the lady in the phone after waiting 30 minutes of hold, typed some stuff and told me not to worry, 3 hours later i recieve my dispatch notice, i go back to the phone wait another half an hour where i explain all this above, she's done all she can but it looks like ebuyer will have my money for longer, and i'll possibly have to take things to the post office, i'm not sure if i'll have to pay for postal but what is clear is how little consideration has gone into their processes - ive bent over backwards at every step of the way to make it clear as soon as i could, yet all this ^ ... negative experience. i ended up using scan.