Francesia Wilson

Review of Q Hotels Hellidon Lakes, North...

I booked a spa day experience for my parents who a...

I booked a spa day experience for my parents who are in their 60s and myself who is 8 months pregnant. I felt embarrassed that I had taken them there and for a few reasons. (Excluding spa therapists which I will come onto at the end). Disorganised. Unfriendly. Unattentive. Poor level of customer service from the spa staff member on arrival and again from the male duty manager when there was an issue with the lunch options (by fault of Hellidon). Outdated, broken and/or basic facilities. The only reason I have given 2 stars is for the wildly differing experience we all received in the treatment area. Personally, I had a massage therapist called Danielle who for me, completely turned around our awful experience. She was extremely professional, welcoming, warm, friendly, with faultless customer service skills and excellent massage skills. As well as the other massage therapist whom my parents had and were also extremely pleased with, only they made this day worth the money spent and 50 minute drive it took to get there.