After several visits to Paradise Stream and one to...

After several visits to Paradise Stream and one to Pocono Palace trying both all inclusive and room only options, we found the Diana's Oasis suite with room only option to be the best option for us. We request the same room number each stay so we know what to expect in relation to the general condition of the room (pool condition and deep divet in center of mattress). We've found the pillows to be of poor quality but something you deal with. Our reservation was made in early 2016 whereby the receipt specifically line itemed a 18% gratuity which leads you to believe tipping staff is covered in your stay. However a staff member in the nightclub was quick to tell guests he only makes $2/hour and gratuity/tips were not included...Even though it was on our reservation confirmation. Overhearing that as well as seeing him at the front desk complaining to staff was unprofessional. The menu changes are a nice improvement for most guests I'm sure. We just don't find the food to be very good and prefer to eat elsewhere. We requested no seafood on prime rib night but was served the meal with seafood anyway. This should be addressed to avoid potential health issues due to food allergies.
We find the private pool in room to be very relaxing and it is always the highlight of our stay.
Recommendation to management would be to allow room only stays count toward the stay five get one free for forever lovers members.